Does Mauritius have a monetary authority?

Pandora At Dodoland · 2025-09-12T10:53:37+02:00

Discover how Mauritius regulates its banking sector and which authority to contact for issues like locked accounts and banking concerns.

Pandora At Dodoland Active member

Member since 21 May 2022

Pandora At DodolandActive member12 September 2025 08:53:37

Hello all,

My ABSA accounts recently have been locked by the bank. It turns out that the bank tried to ask me to update some information by sending a physical mail to an address in HK where even my family doesn't live there anymore. I have no idea what was so important that the bank didn't send me a password protected email instead or any other means to contact me.

Upon finding out the reason, I replied to the bank by email with all the information they asked for and it is over 30hrs already. But my accounts are still locked.

In HK I can go to the monetary authority to report about it. Here I don't know which authority is monitoring banks. Can someone point me in the right direction?

Thank you,

Pandora

Aidan in HCMC Vietnam Expert

Member since 23 December 2017

Aidan in HCMCVietnam Expert13 September 2025 11:30:06

4064

Hello all,
My ABSA accounts recently have been locked by the bank. It turns out that the bank tried to ask me to update some information by sending a physical mail to an address in HK where even my family doesn't live there anymore. I have no idea what was so important that the bank didn't send me a password protected email instead or any other means to contact me.

Upon finding out the reason, I replied to the bank by email with all the information they asked for and it is over 30hrs already. But my accounts are still locked.

In HK I can go to the monetary authority to report about it. Here I don't know which authority is monitoring banks. Can someone point me in the right direction?

Thank you,
Pandora - @Pandora At Dodoland

Contact

Select "Complaint Process"

Best of luck, and please let the forum know how everything works out for you.

Pandora At Dodoland Active member

Member since 21 May 2022

Pandora At DodolandActive member13 September 2025 14:23:35

@Aidan in HCMC

Thank you! I will contact them next week.

After many emails and phone calls, the account finally unblocked yesterday. But while I was pushing, the bank sent me a bank statement. It showed ZERO balance 馃槺 I nearly had a heart attack from reading it. The statement does not show name/address/account nr. Just I need to use my password to open it. The staff of ABSA don't know why and who sent that. Pretty messy!!